Blog
Notes from the team.
Custom workflow statuses
Build custom Jira-style board columns in Utter and enforce status transition rules across the board, API, bulk edits, and automations. With the honest limits.
How to tell when an AI agent is stuck (and what to do about it)
A looping, waiting, or hung agent looks exactly like a working one. Here is how to get a real signal on an agent's live state and catch stuck runs.
How to set up a request form
Build a public intake form in Utter that creates tickets: map fields to issue title, description and priority, route submissions, publish a no-account link.
Onboard an AI agent like a new hire: identity, access, and a first task
You already know how to bring on a new hire. Do the same for an AI agent: give it an identity, scoped access, one small task, a review, and an offboarding path.
Who decides what: setting decision rights between your team and your AI agents
A simple rule for AI governance: reversible, low-stakes moves are the agent's to make; irreversible or high-stakes ones need a human. How to draw the line.
Project calendar view
Open Utter's Calendar tab to see project due dates on a month or week grid, drag deadlines to reschedule, edit status inline, and filter by assignee.
How to set up automations
Set up project management automation rules in Utter: the when/if/then model, six triggers, conditions, nine actions, run history, plan caps, and real limits.
How to scope an AI agent's first job so the pilot doesn't die
Most first AI agent projects fail on scope, not model quality. Here is how to pick a first job narrow and checkable enough to actually ship.
Do AI agents count as seats? The real cost of running agents on your tracker
Two costs get blurred together: paying a seat per bot, and the tokens the model burns. Here is how to separate them and estimate what agents actually cost.